How Insurance Companies Handle Claims in Calgary—and How to Protect Yourself

Insurance claims are a crucial process for individuals seeking compensation after accidents, property damage, or other covered events. In Calgary, the process is regulated by provincial laws and insurance company procedures, which can vary depending on the type of claim. At Stephens Holman Devraj, we aim to provide insight into how insurance companies typically handle claims and practical steps individuals can take to protect their interests.

The Typical Insurance Claims Process in Calgary

When a claim is filed, insurance companies generally follow structured procedures to assess and resolve it. While details may vary between providers, the process often includes:

• Claim notification: Policyholders must inform the insurer promptly after an incident. Delays can affect coverage.
  

• Information gathering: The insurer requests documentation, such as photos, witness statements, or police reports.
  

• Assessment and investigation: Adjusters review the claim to determine validity, the extent of damage, and coverage limits.
  

• Communication with the claimant: The insurer provides updates, requests additional information, or seeks clarification.
  

• Settlement offer: Once liability and costs are assessed, the insurer presents a settlement proposal.
  

This process is designed to ensure that claims are handled consistently and in compliance with applicable laws.

Factors That Can Affect the Outcome of a Claim

Several factors may influence how quickly and successfully a claim is resolved:

• Policy terms and conditions: Coverage limits, exclusions, and deductibles directly affect settlement amounts.
  

• Type of claim: Property damage, personal injury, and vehicle accidents may each follow different timelines and procedures.
  

• Disputes over liability: When responsibility is contested, insurers may require additional investigation, potentially extending the process.
  

Being aware of these factors can help claimants prepare and respond effectively throughout the process.

How to Protect Your Interests During the Claims Process

Filing an insurance claim requires attention to detail and adherence to proper procedures. Individuals can take several practical steps to protect their interests:

• Review your policy: Understand your coverage, limitations, and exclusions before filing a claim.
  

• Document thoroughly: Collect photographs, receipts, and witness statements as soon as possible after an incident.
  

• Keep records: Maintain copies of all correspondence, forms, and communications with the insurer.
  

• Respond promptly: Provide requested information within deadlines to prevent delays or denials.
  

• Seek clarification: If any step in the process is unclear, request written explanations from the insurer.
  

Following these steps can help ensure a smoother claims experience and reduce the risk of misunderstandings.

Taking Steps to Protect Your Rights in Insurance Claims

Understanding how insurance companies handle claims in Calgary can help policyholders navigate the process with confidence and protect their rights. By staying informed, keeping thorough records, and following required procedures, individuals can improve their chances of a fair outcome. Stephens Holman Devraj aims to assist Calgary residents by providing guidance on insurance-related matters and supporting them in protecting their interests during the claims process. Contact us today to arrange a consultation and discuss how we can assist you with your insurance claim.